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As the UK window fitting sector continues to feel the pinch of rapid growth coupled with price increases and disruption to supply, stock management is in sharp focus as businesses strive to meet demand and keep overheads down.
In a bid to support their customers during this unprecedented time, South-East retailer – Edge Building Products – have introduced a new Platinum Support Package which guarantees a fortnightly store visit from one of their Key Account Directors.
Customers subscribing to this service will receive a guaranteed face-to-face visit every two weeks to ensure they are receiving the best possible prices and order volumes are in-line with demand. Any future projects will be discussed and upcoming requirements identified to make sure stock is available (including any special colour trims).
“Providing the right stock levels is absolutely key to ensuring our customers businesses continue to meet demand as the residential construction surge continues” says Managing Director, Kieran Napthine. “We always listen to our customers and put steps in place to support them as best we can. Our Platinum Support Package is a good example of how we’re proactively supporting our window fitting customers during this busy period”, he adds.
As a business focussed on high quality service for all customers, the Platinum Support Package promotes a close working relationship with the customer. Providing a personal service where they work together in a supportive partnership.