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FAQs

 

Image of living room with interior cladding

Do you have a printed catalogue?

Thanks for asking. We have a product guide affectionately known as the ‘Orange book’. You can view the Orange Book online here.

If you would like a printed copy, you can pick one up at your local trade counter. Alternatively, get in touch on 0345 021 3333 or email [email protected] to get a copy sent in the post.


Do you offer trade accounts?

Yes we do! Opening a trade account will unlock trade discounts across our great range of products. You will also be able to check out more quickly, save multiple shipping addresses, and track your orders.

We also offer various payment options for our trade account customers. You can pay by card online through our secure payment portal or, if you prefer, you can pay over the phone by calling 0345 021 3333. With a trade account you can also open a monthly credit account. To open a credit account please give us a call on 0345 021 3333 or email [email protected] and a member of the team will get back to you.

Click here to open a trade account today, or get in touch with us directly.

We can sell directly to homeowners. We would recommend, however, working with a builder when completing large home renovation projects. We are happy to help you get in contact with a trusted builder in your local area.


What payment options do you offer?

We accept payment by card for web orders through our secure online payment portal.

Trade customers also have the option to open a monthly credit account, (subject to status). To download an application form please click here. Please email the completed form to [email protected].

If you wish to pay by an alternative method, please contact the sales office on 0345 021 3333.


Where do you have trade counters?

We have three trade counters in Sussex you can visit for same day collection.

Our trade counters are open 7am-4:30 Monday to Friday. We are closed at the weekends.

At our trade counters you can get onsite support, advice on the right products for your project, and help with scheduling to ensure everything runs smoothly. We maintain a large stock holding at all three of our trade counters to ensure you can get the products you need quickly. This includes cladding, fascias and soffits, rooflights, composite decking, and guttering.


Do you deliver to site?

We pride ourselves on offering a reliable delivery service directly to site in the South East. Orders placed before 3pm will be delivered to site the next working day.

Please click here to see the map of our local delivery area. Sites in our local delivery area will have deliveries completed by an Edge van. We can deliver 5m lengths to site in our vans.

Outside of this local area, we use national couriers to safely deliver items to your site.

Please note that due to the fragile nature of 5m fascia and soffits and aluminium trims we cannot guarantee this product will be delivered without issue by an nationwide courier. We therefore prefer to cut to product in half and package individually to protect the finish when using a courier. We are not able to accept liability for damage caused by a third-party courier.


Can I have trims sprayed in any RAL colour?

Yes, any of our standard white trims, fascias, soffits, cladding and accessories can be sprayed to any RAL or BS. Any of our white woodgrain foiled products (textured) can also be sprayed to any RAL or BS colour. The lead time for sprayed products is normally within 1 – 2 weeks of the confirmed order.

If you would like a sample of a colour before confirming your order please get in touch by calling 0345 021 3333 or by emailing [email protected]. We can post you a trim sample and a foil booklet to help you choose the perfect colour for your project.

Click here for more information on our special colour trim spraying service.


What is the Bespoke department?

Our Bespoke department is here to look after all of your glazing needs. Our team can supply to you made-to-measure windows, doors, composite doors, bifolds, sliding doors, and rooflights in either a PVC or aluminium finish. We work with brands such as Origin, Smarts, Residence, and Liniar to provide you with quality glazing products which are easy to install. Our Bespoke team can also help you with all your window and door hardware requirements too, keeping your project stylish and secure.

We can also spray any of your white plastic trims to any RAL or BS colour, meaning your project can achieve a sleek and seamless look with all the roofline and trim products matching. We also supply touch-up pens and RAL colour spray cans for smaller tasks and repairs.

To find out more, visit our Bespoke showroom at our Chichester branch. Get in touch with bespoke at [email protected] or by calling 0345 021 3333 ext. 2.


Do you offer any reward schemes?

We love to say thank you to our customers. We run a few reward programs for customers to take part in.

Each month we run an Installation of the Month competition. To take part, email a photo of your completed project to [email protected]. Alternatively, tag Edge Building Products in your social media posts. The winner will be featured on our social media, on our monthly newsletter, and will receive a £25 Amazon gift card. Click here to find out more information.

We also have an ongoing Refer a Friend scheme. Simply ask your friend to quote your company  name when they open a new trade account, and if they spend over £200 ex. VAT on their first order you will both receive either £50 credit to your account or your choice of gift. Click here to find out more information and see the range of gifts.

EDGE annual rewards has sadly come to a close as of March 2024. Our loyal customers remain at the heart of our business therefore we are taking the time in 2024 to review our rewards program to ensure we’re thanking customers in the best possible way. Watch this space!