Contract Type: Permanent
Working Hours: Monday to Friday, 07:00 – 16:30
Job Title: Customer Service Executive
Reports To: Head of Operations
Location: Chichester or Horsham
Job Overview
We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.
Key Responsibilities
- Process customer quotations and orders accurately via phone, email, and website
- Provide prompt, professional, and friendly customer service at all times
- Handle customer enquiries, resolve issues, and follow up where necessary
- Maintain strong product knowledge to advise customers effectively
- Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
- Ensure all internal systems and processes are followed correctly
- Support the team in achieving service and performance targets
Skills & Experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confident using Microsoft Office applications (Word, Excel, Outlook)
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in a customer service role is preferred
- Knowledge of building products or the construction trade would be an advantage
Personal Attributes
- Customer-focused with a positive and proactive attitude
- Team player with a willingness to support colleagues
- Reliable, adaptable, and able to work under pressure
Company Benefits
- 30 days holiday pro-rata (inc Bank holiday)
- Lunch provided
- 1 extra days holiday for birthday (non contractual)
- Bonus scheme in place
To apply, please submit your CV and Supporting Statement to [email protected], addressing the requirements in the job description.
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