Delivery & Returns
COVID-19 UPDATE (updated 12th April 2021)
We are continuing to play our part in supporting our customers and staff while government restrictions remain in place.
We require that a face mask is worn at all times and social distancing is observed. We have a daily cleaning programme in place and we are ensuring our trade counters have good ventilation.
We are operating normal delivery service and we are contactable via phone during work hours on 0345 021 3333 and by email email@example.com. When delivering we will maintain the necessary social distancing in line with government guidance. Signing for your delivery will be carried out by the driver on your behalf.
Online orders are being fulfilled, however please allow 3-4 days for your order to arrive if your order is being sent by carrier. Orders and samples being delivered by post may also take slightly longer than usual.
Deliveries in the Green Area
Deliveries to addresses within the green area on the map above will normally be carried out via our own fleet of delivery vehicles. Goods will normally be despatched within 3 working days of receipt of order and payment (for non account customers). Please note that we are not open on bank holidays or at weekends.
Free carriage on orders over £100 exc VAT
£9 carriage for orders under £100 exc VAT
Deliveries in the Amber Area
Deliveries to addresses within the amber area on the map above will be carried out via our own vehicles or via carrier networks depending on delivery routes and goods ordered. Goods will normally be despatched within 5 working days of receipt of order and payment (for non account customers). Please note that we are not open on bank holidays or at weekends, orders placed before 11am (or 10am for Paypal orders) will be despatched same day.
Free carriage on orders over £200 exc VAT
£12 carriage for orders under 3m and under £200 exc VAT
£20 carriage for orders over 3m and under £200 exc VAT
For deliveries outside the areas above we deliver goods via carrier networks as shown below, orders placed before 11am (or 10am for Paypal orders) will be despatched within 1-2 working days.
Orders for goods under 3m long: (excludes sheets wider than 1.2m)
2 - 3 day service - £12
Orders for goods between 3 & 6m long: (excludes sheets wider than 1.2m)
2 - 3 day service - £20 (NB we don't recommend using this option if you are ordering less than 5 lengths of 5m items as they are more likely to get damaged. If at all possible please use the option to cut items over 5m in half when ordering less than 5no 5m items.)
You can order online to collect from any of our branches, goods are normally ready for collection 1 hour after placing the order if in stock (2 hours for Paypal orders). Please call us before making any journey if you haven't heard from us to confirm that all goods are in stock at your chosen depot. Please note that we are not open on bank holidays or at weekends.
We are not currently able to process orders online for delivery outside of the UK so please contact the sales team with your enquiry.
Important notes regarding deliveries
Please note that we endeavour to despatch orders within 1 or 2 working days for orders placed before 11am (10am for Paypal orders), stock allowing. If a product is marked as "stocked" then this indicates that we normally carry this item in stock, however it doesn't guarantee that your order is in stock. If you require an estimated delivery date for your order based on current stocks please contact the sales team: 0345 021 3333. 3 - 5 day refers to working days and excludes weekends and bank holidays. All carriage charges are excluding VAT at the pre-vailing rate. Please do not arrange for labour until you have received delivery of the goods as no claims for wasted labour due or any other consequential loss will be accepted. Please note that certain areas of Scotland and offshore areas may incur a delivery surcharge. Should a surcharge apply, we will contact you before despatching your order and you will be given an option for a full refund should you not wish to proceed. We reserve the right to send your goods by an alternative delivery method to the one chosen at the discretion of our despatch department. We will not charge you more for delivery via a different method should this be necessary.
We can only accept returns which have been agreed with the sales team before returning to us. We reserve the right to refuse refund on goods which are not in a re-saleable condition or to levy a re-stocking charge at our discretion. Orders for product that has been cut down before despatch at your request and bespoke / special order items cannot be returned. This does not affect your statutory rights.