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Deliveries to addresses within the green area on the map above will normally be carried out via our own fleet of delivery vehicles. Goods will normally be despatched within 3 working days of receipt of order and payment (for non account customers). Please note that we are not open on bank holidays or at weekends.
Free carriage on orders over £150 exc VAT
£15 carriage for orders under £150 exc VAT
Deliveries to addresses within the amber area on the map above will be carried out via our own vehicles or via carrier networks depending on delivery routes and goods ordered. Goods will normally be delivered to the address given within 5 working days of receipt of order and payment (for non account customers). Please note that we are not open on bank holidays or at weekends, orders placed before 11am will be despatched same day.
Free carriage on orders over £300 exc VAT
£15 carriage for orders under 3m and under £150 exc VAT
£40 carriage for orders over 3m and under £300 exc VAT
For deliveries outside the areas above in England & Wales we deliver goods via carrier networks as shown below, orders placed before 11am will be despatched within 1-2 working days.
2 – 3 day service
Free carriage on orders over £150 exc VAT
£15 carriage for orders under £150 exc VAT
2 – 3 day service
Free carriage on orders over £300 exc VAT
£40 carriage on orders under £300 exc VAT
(NB we don’t recommend using this option if you are ordering less than 5 lengths of 5m items as they are more likely to get damaged. If at all possible please use the option to cut items over 5m in half when ordering less than 5no 5m items.)
We can deliver to Scotland and UK Offshore areas via courier, please see checkout page for rates for your specific postcode.
2 – 3 day service direct from supplier – £30 (Please note you can’t order Orac products with stock products in one order, please place as 2 separate orders)
You can order online to collect from any of our branches, goods are normally ready for collection 1 hour after placing the order if in stock. Please call us before making any journey if you haven’t heard from us to confirm that all goods are in stock at your chosen depot. Please note that we are not open on bank holidays or at weekends.
We are not currently able to process orders online for delivery outside of the UK so please contact the sales team with your enquiry.
Important notes regarding deliveries
Please note that we endeavour to despatch orders within 1 or 2 working days for orders placed before 11am, stock allowing. If a product is marked as “stocked” then this indicates that we normally carry this item in stock, however it doesn’t guarantee that your order is in stock. Any other lead times stated on the site are typical lead times only and there is no guarantee that this lead time will apply to your order. If you require an estimated delivery date for your order based on current stocks please contact the sales team on the number above. 3 – 5 day refers to working days and excludes weekends and bank holidays. All carriage charges are excluding VAT at the pre-vailing rate. Please do not arrange for labour until you have received delivery of the goods as no claims for wasted labour due or any other consequential loss will be accepted. Please note that certain areas of Scotland and offshore areas may incur a delivery surcharge. Should a surcharge apply, we will contact you before despatching your order and you will be given an option for a full refund should you not wish to proceed. We reserve the right to send your goods by an alternative delivery method to the one chosen at the discretion of our despatch department. We will not charge you more for delivery via a different method should this be necessary.
You can return items purchased online within the last 14 days, please note that the cost of transporting the goods back to us is the responsibility of the customer. We can only accept returns which have been agreed with the sales team before returning to us and you must include your returns authorisation note with the goods. We reserve the right to refuse to refund goods which are not in a re-saleable condition when they arrive at our warehouse. We reserve the right to levy a re-stocking charge at our discretion, if you are a consumer and you ordered online this will only apply to goods returned later than 14 days after the point of purchase. We will not accept any goods that are returned to us after a period of 30 days. Orders for product that has been cut down before despatch at your request and bespoke / special order / made to measure items cannot be returned. This does not affect your statutory rights. For full details of our returns policy please refer to our Terms & Conditions.